SCRUBBED AND WIRED, LLC

Last Updated: September 23, 2026

All sales are final

Scrubbed and Wired, LLC sells digital educational content that is delivered immediately upon purchase. We do not offer refunds, credits, exchanges, or prorated reimbursements, except where a refund is required by applicable law or is expressly provided under Section 10 of these Terms. Please read Section 9 (Payments, Pricing and Access) and Section 10 (Refund Policy) in full before completing any purchase.

1. Acceptance of Terms

By accessing or using the Scrubbed and Wired website, training platform, or any associated content (the "Service"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree, do not use the Service.

Our Privacy Policy and Refund Policy, each as published on our website, are incorporated into these Terms by reference. In the event of a conflict between these Terms and either of those documents, these Terms control, subject to applicable law.

2. Description of Service

Scrubbed and Wired provides educational training content for Interventional Radiology (IR) professionals and trainees, including but not limited to:

Procedural workflow demonstrations
Device setup instruction
Educational videos and materials
Examination preparation content, including practice questions and mock examinations

All content is provided for educational and informational purposes only.

Scrubbed and Wired may modify, update, add to, or discontinue any portion of the Service, including individual courses, videos, question banks, or features, at any time. We will make reasonable efforts to maintain access to material content for the duration of a paid subscription term or access period, but content libraries evolve and no specific piece of content is guaranteed to remain available.

3. Not Medical Advice

Scrubbed and Wired content:

Does NOT constitute medical advice
Does NOT replace physician direction
Does NOT replace institutional protocols or policies

Users are solely responsible for:

Clinical decisions
Patient care
Following their facility's guidelines

By using this Service, you acknowledge that you assume full responsibility for how you apply any information.

4. Exam Preparation, Certification & Continuing Education

4.1 No Affiliation with Credentialing or Accrediting Bodies

Scrubbed and Wired, LLC is not affiliated with, endorsed by, sponsored by, approved by, or otherwise associated with the American Registry of Radiologic Technologists (ARRT), the Association for Vascular and Interventional Radiography (AVIR), the American Society of Radiologic Technologists (ASRT), or any other certifying, credentialing, licensing, or accrediting body, except as expressly and specifically stated in writing on this platform with respect to a particular program or approval.

ARRT, AVIR, ASRT, and all related names, marks, and examination titles are the property of their respective owners and are referenced on this platform for identification and descriptive purposes only. Such reference does not imply any relationship, endorsement, or sponsorship.

Examination preparation content offered by Scrubbed and Wired, including practice questions, question banks, mock examinations, and study materials, is independently developed by Scrubbed and Wired. It is not drawn from, derived from, licensed by, reviewed by, or approved by any credentialing body, and no content on this platform reproduces actual examination questions or secure examination materials.

Where Scrubbed and Wired describes examination preparation content as aligned with, organized around, weighted to, or mapped to a credentialing body's publicly available content specifications, that description refers only to how Scrubbed and Wired independently organized its own content. It does not mean that the content was drawn from, reviewed by, or approved by that body.

4.2 No Guarantee of Examination Results

Scrubbed and Wired makes no representation, warranty, or guarantee that use of its examination preparation content will result in a passing score, any particular score, or the attainment of any certification, registration, licensure, credential, employment, or professional advancement.

Examination content, content specifications, blueprints, scoring methodology, and eligibility requirements are established solely by the applicable credentialing body and may change at any time without notice to Scrubbed and Wired or to Users. It is the User's sole responsibility to verify current examination requirements, content specifications, application deadlines, and eligibility criteria directly with the credentialing body.

Scores or results generated by practice questions, mock examinations, or any assessment tool on this platform are provided for self-assessment purposes only. They are not official scores or scaled scores issued by the ARRT or any other credentialing body. They are not predictive of, and should not be relied upon as an indicator of, performance on any actual examination.

4.3 Continuing Education Credit

Where Scrubbed and Wired expressly designates specific content as approved for continuing education (CE) credit, that approval is granted by an independent third-party accrediting organization and is subject to that organization's terms, conditions, requirements, and approval period. Approval may be granted, denied, modified, suspended, or allowed to lapse at any time by the accrediting organization. Scrubbed and Wired does not guarantee the initial availability, continued availability, or renewal of CE credit for any content.

Content that is not expressly designated as CE-approved does not carry continuing education credit, regardless of its subject matter or format.

It is the User's sole responsibility to:

confirm whether CE credit earned through this platform is accepted by the User's employer, state licensing board, credentialing body, or professional organization;
verify the number and type of credits required to maintain the User's credential or licensure; and
retain the User's own records of course completion and credit documentation.

Scrubbed and Wired is not responsible for any credit that is rejected, reduced, or not accepted by any third party, nor for any consequence arising from a User's failure to obtain or maintain required continuing education, certification, or licensure.

5. User Eligibility

You must be at least 18 years old to use this Service. The Service is not directed to children, and Scrubbed and Wired does not knowingly collect personal information from anyone under 18. If we learn that an account belongs to a person under 18, we may terminate that account without refund.

By creating an account, you represent that you are at least 18 years of age and that you have the legal capacity to enter into a binding contract. If you are creating an account on behalf of an employer, facility, or other organization, you represent that you are authorized to bind that organization to these Terms.

This platform is intended for:

Medical professionals
Students
Individuals pursuing IR-related education

6. Account Responsibility

When you create an account, you agree:

To provide accurate information
To maintain the confidentiality of your login credentials
That you are responsible for all activity under your account
To notify us promptly at [email protected] if you become aware of any unauthorized use of your account

Scrubbed and Wired is not liable for any loss arising from a User's failure to safeguard login credentials.

7. Account Sharing & Unauthorized Use

CRITICAL: Each account is intended for individual use only.

You agree that you will NOT:

Share your login credentials
Allow multiple users to access a single account
Distribute access within a department, hospital, or group without proper licensing

Scrubbed and Wired reserves the right to:

Monitor usage patterns, including concurrent sessions, device counts, IP address patterns, and access location data
Suspend or terminate accounts suspected of misuse
Deny access without refund if abuse is detected
Invoice the responsible User or organization for the value of unlicensed seats actually used, at the then-current published rate

8. Intellectual Property

8.1 Ownership

All content on this platform, including videos, graphics, training materials, practice questions, question banks, mock examinations, explanations, diagrams, and branding, is the property of Scrubbed and Wired, LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

Some content, including the interactive 3D anatomy models in VI Exam Prep, is provided by third parties and used by Scrubbed and Wired under license. That content remains the property of its owners. The license in Section 8.2 and the restrictions in Section 8.3 apply to that content in the same way they apply to content owned by Scrubbed and Wired.

"Scrubbed and Wired" and associated logos and marks are trademarks of Scrubbed and Wired, LLC.

8.2 Limited License to Users

Subject to your compliance with these Terms and payment of all applicable fees, Scrubbed and Wired grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and view the purchased content for your own individual educational use during your authorized access period. No other rights are granted. This license terminates automatically upon expiration, cancellation, suspension, or termination of your access.

8.3 Prohibited Uses

You may NOT:

Copy, reproduce, or distribute content
Record or screen-capture training materials
Transcribe, compile, or redistribute practice questions or examination content in any form
Share content externally
Use automated tools, scrapers, bots, or scripts to access, extract, index, or download content
Use any content, in whole or in part, to train, fine-tune, or develop any artificial intelligence or machine learning model or dataset
Create derivative works from, or sell, license, or commercially exploit, any content
Remove, alter, or obscure any copyright, trademark, watermark, or proprietary notice

Unauthorized use may result in immediate termination without refund and in legal action, including claims for injunctive relief, actual damages, statutory damages, and attorney's fees where available.

8.4 User Submissions and Feedback

If you submit any content, comment, tip, question, testimonial, suggestion, or other material to Scrubbed and Wired through the platform, a form, email, a community program, or any other channel ("User Submission"), you represent that you own or have the right to submit it and that it does not infringe any third party's rights.

You grant Scrubbed and Wired, LLC a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, sublicensable license to use, reproduce, modify, adapt, publish, display, and distribute the User Submission in any medium and for any purpose, including marketing and educational content, without compensation or attribution unless we agree otherwise in writing.

You agree not to submit any protected health information (PHI), patient-identifying information, patient images, or any information that would violate HIPAA, your employer's policies, or any confidentiality obligation you owe to any third party. You are solely responsible for de-identifying anything you submit. Scrubbed and Wired may remove or refuse any User Submission at its sole discretion.

8.5 Copyright Complaints

If you believe content on this platform infringes your copyright, send a written notice to [email protected] that includes: identification of the copyrighted work; identification of the material claimed to be infringing and its location; your contact information; a statement that you have a good faith belief the use is not authorized; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner's behalf; and your physical or electronic signature.

9. Payments, Pricing & Access

9.1 One-Time Purchases and Fixed-Term Access

A one-time purchase is a single, non-recurring charge that grants access to a specified product for the access period disclosed at checkout. A one-time purchase is not a subscription plan. It does not automatically renew, and no further charge is made for that product when the access period ends. Sections 9.2 and 9.3 do not apply to one-time purchases.

Where a product is sold with a fixed access period, that period begins on the date of purchase unless a different start date is expressly stated at checkout, and access ends automatically at the conclusion of that period. Continued access after expiration requires a new purchase at the price and on the terms available at that time.

9.2 Subscription Plans (if applicable)

Subscription plans are billed on a recurring basis (annual or otherwise) and automatically renew at the end of each term unless canceled before the renewal date. You agree to provide accurate payment information and you authorize Scrubbed and Wired, LLC to charge the payment method on file for each renewal term at the rate then in effect.

9.3 Automatic Renewal Terms and Affirmative Consent

Before your purchase is completed, the automatic renewal terms, the renewal frequency, the renewal amount or the method for determining it, and the cancellation method are presented to you clearly and conspicuously at checkout. By completing your purchase you give your express affirmative consent to those automatic renewal terms as a separate act from any other term. Scrubbed and Wired retains a record of that consent.

For subscriptions with an initial term of one year or longer, Scrubbed and Wired will send a renewal reminder to the email address on your account in advance of each automatic renewal. That reminder will identify the subscription, state the renewal date, state the amount and frequency of the charge, and describe how to cancel. Where required by applicable state law, that reminder will be sent within the notice window that law prescribes.

If the price or another material term of your subscription will change at renewal, Scrubbed and Wired will provide advance notice of that change together with cancellation instructions before the change takes effect.

9.4 Cancellation

You may cancel your subscription at any time through your account settings or by emailing [email protected]. Because subscriptions are purchased online, cancellation is available online through the same account you used to subscribe, without any obligation to call, chat, or complete a retention process.

Cancellation stops all future billing and takes effect at the end of your current paid term. You will retain access to your subscription content through the end of that term. Cancellation does not entitle you to a refund of amounts already paid, and Scrubbed and Wired does not issue prorated refunds for partial subscription terms, except as expressly provided in Section 10 or as required by applicable law.

Canceling a subscription and requesting a refund are separate actions. Canceling prevents future renewal charges. It does not refund an existing charge.

This Section applies to subscription plans only. It does not apply to one-time fixed-term purchases, such as VI Exam Prep purchased on its own or as a Core member add-on, which do not renew and for which no renewal charge is made. Access under a one-time purchase ends automatically as described in Section 9.1.

9.5 Institutional, Department & Multi-Seat Access

Access purchased for use by more than one individual, including department, hospital, facility, or group licensing, is governed by a separate written agreement between Scrubbed and Wired, LLC and the purchasing organization. Where such an agreement exists, its terms control with respect to seat count, pricing, renewal, and refunds. Absent a separate written agreement, all purchases are individual-use only as described in Section 7.

9.6 Taxes

Stated prices do not include sales, use, value-added, goods and services, or similar taxes unless expressly stated. Where Scrubbed and Wired is required to collect such taxes, they will be added at checkout. You are responsible for any tax imposed on your purchase that Scrubbed and Wired does not collect.

9.7 Payment Processing

Payments are processed by third-party payment processors. Scrubbed and Wired does not store full payment card numbers. Your use of a payment processor is subject to that processor's own terms and privacy policy. Scrubbed and Wired is not responsible for a processor's acts, omissions, outages, or declines.

If a payment fails, is reversed, or is charged back, Scrubbed and Wired may suspend or terminate access until the amount owed is paid in full.

9.8 Promotional Offers, Coupons & Renewal Pricing

From time to time, Scrubbed and Wired may extend limited-time promotional offers, coupon codes, discounted upgrade pricing, founding member pricing, or other special pricing to Users via email, marketing communications, partner arrangements, or other channels (each, a "Promotional Offer"). All Promotional Offers are extended at Scrubbed and Wired's sole discretion and may be modified, suspended, or discontinued at any time prior to redemption.

Currency. All prices, discounts, and coupon values are stated and processed in United States Dollars (USD). Any currency conversion, foreign transaction fee, or exchange rate applied by a User's bank or card issuer is the sole responsibility of the User. Scrubbed and Wired is not responsible for any difference between the USD amount charged and the amount debited in the User's local currency, and any refund is issued in USD in the amount actually received by Scrubbed and Wired.

Application to initial term only. Unless the offer expressly states otherwise in writing, a Promotional Offer or coupon applies only to the initial subscription term to which it is applied. For annual plans, that means the first twelve (12) months. A Promotional Offer does not establish a recurring, ongoing, or grandfathered price. Upon expiration of that term, the subscription will automatically renew at Scrubbed and Wired's then-current, generally published standard rate for the plan tier held by the User, and not at the promotional or discounted rate paid initially. Published standard rates may change over time, including as a result of enrollment caps, membership tier changes, or general pricing updates, and the rate in effect at the time of renewal will apply. This provision applies regardless of the payment method on file and regardless of whether the subscription is set to auto-renew.

Price-lock commitments. If Scrubbed and Wired expressly promises in writing that a founding member rate, promotional rate, or other price will remain locked while a subscription remains continuously active and in good standing, that written price-lock commitment controls for as long as its stated conditions continue to be satisfied. If a subscription is canceled, expires, or is terminated, any former promotional, founding member, or price-locked rate may no longer be available if the User later chooses to subscribe again.

Coupon terms. Unless expressly stated otherwise in the offer, coupon codes:

are non-transferable and hold no cash value;
may not be redeemed or exchanged for cash, credit, or account balance;
may not be combined with any other offer, coupon, or discount;
are limited to one (1) per transaction and one (1) per User;
must be applied at the time of checkout and cannot be applied retroactively to a completed purchase; and
expire on the date stated in the offer or, if no date is stated, thirty (30) days from the date of issuance.

Scrubbed and Wired reserves the right to void any coupon that is duplicated, resold, published, or distributed without authorization, or that is obtained or used in a manner inconsistent with these Terms, and to cancel, reprice, or revoke access to any order placed using such a coupon.

Pricing errors. If a price is displayed in error, Scrubbed and Wired may cancel the affected order and refund the amount paid. This is the sole remedy for a pricing error.

9.9 VI Exam Prep — Access, Term, and Expiration

9.9.1 Access paths

VI Exam Prep is made available through three separate access paths: a standalone one-time purchase; a discounted one-time add-on purchase available to active Core members; and inclusion at no additional charge with an active Premier subscription. The terms applicable to a User are determined by the path through which that User obtained access.

9.9.2 Standalone purchase

A standalone purchase of VI Exam Prep is a single, non-recurring charge at the price disclosed at checkout. Access begins on the date of purchase and continues for three hundred sixty-five (365) days. The purchase does not automatically renew, and no additional VI Exam Prep charge will be made. Continued access after the 365-day period requires a new purchase at the price and on the terms available at that time.

9.9.3 Core member add-on purchase

The discounted VI Exam Prep add-on price is available only to Users holding an active Core subscription at the time of purchase. The add-on charge is separate from and in addition to the Core subscription charge.

An add-on purchase provides three hundred sixty-five (365) days of VI Exam Prep access beginning on the date of the VI Exam Prep purchase, not on the Core subscription start date, renewal date, or anniversary date. The add-on purchase does not automatically renew.

The Core subscription continues to be governed by its own terms, including the automatic renewal provisions of Sections 9.2 and 9.3. Cancellation, expiration, non-renewal, or termination of the Core subscription does not shorten, suspend, or terminate a separately purchased 365-day VI Exam Prep access period, except where access is suspended or terminated under Section 13. A further VI Exam Prep term must be purchased separately if desired.

Scrubbed and Wired may verify Core subscription status at or after the time of purchase. Where a member-priced purchase is completed by a person who did not hold an active Core subscription at the time of purchase, Scrubbed and Wired may, at its discretion, charge the difference between the amount paid and the then-current standalone price, or cancel the purchase and refund the amount paid, or revoke access. This is the sole remedy available to the purchaser in that circumstance.

9.9.4 Premier subscription inclusion

VI Exam Prep is included at no additional charge for the duration of an active Premier subscription. There is no separate VI Exam Prep charge, no separate VI Exam Prep billing cycle, and no separate VI Exam Prep access term for Premier members.

The Premier subscription continues to renew annually in accordance with Sections 9.2 and 9.3, and VI Exam Prep access continues as part of the Premier package for so long as the Premier subscription remains active. There is no separate VI Exam Prep renewal charge.

Where a Premier subscription is canceled, expires, lapses for non-payment, or is otherwise terminated, VI Exam Prep access ends when the member's paid Premier access ends. VI Exam Prep access obtained as a Premier benefit is not a separate purchase and does not continue beyond Premier access, unless the member has separately purchased VI Exam Prep under Section 9.9.2 or Section 9.9.3 and that separately purchased term has not been surrendered under Section 9.9.5.

9.9.5 Core to Premier upgrade credit

A Core member who upgrades to Premier during an active Core subscription term will begin a new annual Premier subscription term on the upgrade date. The amount paid for the member's current Core subscription term will be credited toward the first Premier payment. Where the member has separately purchased the VI Exam Prep Core member add-on, that payment will also be credited toward the first Premier payment. The member will pay the remaining difference between the applicable Premier price and the total eligible credits.

Where a VI Exam Prep add-on payment is credited toward a Premier payment under this Section, the separately purchased 365-day VI Exam Prep access term is surrendered and merged into the Premier subscription as of the upgrade date. VI Exam Prep access then continues solely as a Premier benefit under Section 9.9.4 and ends when Premier access ends. A member may not both receive credit for a VI Exam Prep add-on payment and retain a separate 365-day VI Exam Prep access term.

Credits under this Section may be applied only once per member, have no cash value, are non-transferable, may not be redeemed for cash or account balance, and may not be applied to any purchase other than the first Premier payment. Total credits will not exceed the amount of that first Premier payment. Where total eligible credits equal or exceed the applicable Premier price, no refund, credit, or payment of the excess is provided.

Upon upgrade, the Core subscription is canceled and will not renew separately. Future Premier renewals are charged at the applicable annual Premier rate then in effect, in accordance with Sections 9.2 and 9.3.

Upgrade credits are a discretionary accommodation extended by Scrubbed and Wired and may be modified, suspended, or discontinued at any time as to upgrades not yet completed. This Section does not create any right to a credit, refund, or proration in connection with any other plan change, downgrade, or cancellation.

9.9.6 Expiration of access and availability of results

When a VI Exam Prep access period ends, the product is removed from the User's library. The User will no longer be able to access the quizzes, question banks, mock examination, answer explanations, scores, attempt history, or performance results associated with the product.

Continued availability of scores, attempt history, performance analytics, or results after access ends is not guaranteed. Scrubbed and Wired does not undertake to preserve, restore, export, or provide those materials to a User after the access period has ended, and does not guarantee that results from a prior access period will be available if the product is purchased again. Users who wish to retain a record of their results should do so before their access period ends, where the platform permits.

Scrubbed and Wired and its service providers may retain administrative, payment, progress, and assessment records as described in the Privacy Policy and in accordance with those providers' own retention practices. Retention of a record does not constitute continued access to the product, and does not entitle a User to receive a copy of that record except as required by applicable law.

Failure to use, access, or complete VI Exam Prep during the access period does not extend the access period and does not entitle a User to any refund, credit, extension, transfer, or reinstatement, subject to Section 10 and to applicable law.

9.9.7 Content and features

VI Exam Prep content, including the number of practice questions, the composition of topic banks, the mock examination, explanations, and any supplemental materials, may be updated, expanded, corrected, reorganized, or modified during an access period in accordance with Section 2.

Features or materials described anywhere on this platform as planned, forthcoming, in development, or coming soon are not part of the purchased product and are not included in any purchase unless and until they are expressly made available within the product. No purchase is made in reliance on any such description, and the unavailability of any such feature does not entitle a User to any refund, credit, or extension.

Some VI Exam Prep materials, including the interactive 3D anatomy models, are provided by third parties and used under license. Their availability depends on those third parties and on the terms of that license, and they may be changed, replaced, or withdrawn during an access period. The change, replacement, or withdrawal of third-party materials does not entitle a User to a refund, credit, or extension, except where required by applicable law.

9.9.8 Legacy lifetime Premier access and VI Exam Prep

Customers who purchased a legacy lifetime Premier Path offer retain lifetime access to the Premier Path training content covered by that purchase, on the terms disclosed at the time of that purchase.

VI Exam Prep is a separately released educational product. It is not included in legacy lifetime access except where Scrubbed and Wired has expressly stated otherwise in writing, or where the terms in effect at the time of the legacy purchase provided otherwise. Sections 9.9.4 and 9.9.5 apply to active Premier subscriptions and do not apply to legacy lifetime access.

Scrubbed and Wired may, at its discretion, provide complimentary VI Exam Prep access to legacy lifetime Premier members. Eligibility for any such grant is determined by Scrubbed and Wired. Where complimentary access is provided, it begins on the date of activation and continues for three hundred sixty-five (365) days. It expires automatically at the end of that period, does not renew, and carries no charge at any point.

A complimentary grant of VI Exam Prep access is an accommodation and not a term of the legacy purchase. Providing complimentary access on one occasion does not create any obligation to provide it again, to extend it, or to provide it to any other customer, and does not convert VI Exam Prep into content covered by the legacy lifetime purchase.

Expiration of complimentary VI Exam Prep access has the effects described in Section 9.9.6, including loss of access to the quizzes, explanations, scores, attempt history, and results. It does not affect, shorten, or alter the customer's lifetime access to the Premier Path training content covered by the original purchase.

Following expiration, continued VI Exam Prep access requires a purchase at the price and on the terms available at that time. No refund, credit, extension, or substitution is provided in connection with a complimentary access period, including for any unused portion of it.

10. Refund Policy

All sales are final

Scrubbed and Wired, LLC does not offer refunds, credits, exchanges, or prorated reimbursements on any purchase, membership, or subscription renewal, except where a refund is required by applicable law or is expressly provided under this Section 10.

10.1 Digital Products and Immediate Access

Scrubbed and Wired provides digital educational products, training programs, memberships, examination-preparation materials, assessments, downloadable resources, and other online content. Purchasers receive access to applicable digital content shortly after completing their purchase.

Because access to proprietary digital content is provided immediately, all purchases are final and non-refundable once access has been granted.

Access is considered granted when the purchased content is made available through the User's account or access instructions are sent to the email address provided at checkout. This applies regardless of whether the User logs in, views, completes, or downloads the available content.

10.2 Evaluate Before You Purchase

Because purchases are final, Users are encouraged to review the program description and curriculum, the features included with the selected plan, the subscription term and renewal information or, for a one-time purchase, the access period, and the pricing displayed at checkout before completing a purchase.

Scrubbed and Wired provides three complimentary full-length IR training videos at no cost so that prospective purchasers can evaluate our teaching style, production quality, and presentation before spending any money. Free sample VI Exam Prep practice questions, with answer explanations, are also available on the VI Exam Prep page so that prospective purchasers can evaluate the question style before purchasing. Questions about a program or membership may be sent to [email protected] before purchase.

10.3 Non-Refundable Circumstances

Except where required by applicable law, refunds, credits, and prorated reimbursements are not provided for:

A change of mind after purchase
Failure to use, access, or complete the purchased content
Scheduling conflicts or insufficient time to participate
Personal dissatisfaction or a determination that the program is not the right fit
Purchasing the incorrect program, membership, subscription tier, or pricing option
Purchasing a product that is already included in, or offered at a member price with, a plan you hold
Failure to cancel a subscription before its renewal date
Examination performance or failure to obtain a certification or credential
The denial or non-acceptance of continuing education credit by a third party
Suspension or termination resulting from a violation of these Terms
Discontinuation or modification of individual content items within a broader library that remains available
Expiration of a fixed-term product at the conclusion of its disclosed access period
Failure to use, access, or complete a fixed-term product during its access period
Loss of access to scores, attempt history, or results following expiration of an access period
The unavailability of a feature or material described as planned, forthcoming, or in development

10.4 Limited Exceptions

Scrubbed and Wired, LLC will review requests involving:

Duplicate or incorrect charges. If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact us promptly.
Unresolved access or delivery problems. If a verified technical problem prevents us from providing access to the product you purchased, we will make reasonable efforts to correct the problem. If Scrubbed and Wired is unable to provide the purchased access within a reasonable period, we may provide an appropriate refund, credit, or other remedy.
Charges made without authorization. If a subscription was timely canceled and was charged in error, or a charge was made without your authorization, contact us promptly.
Refunds required by law. Nothing in this Section limits any refund, cancellation, withdrawal, or other consumer right that cannot lawfully be waived.
Exceptional circumstances. Scrubbed and Wired, LLC may, at its sole discretion, provide a refund or account credit in an exceptional situation. Any discretionary accommodation does not create an obligation to provide the same or a similar accommodation in another situation, and is not a modification of these Terms.

Submitting a request does not guarantee that a refund or credit will be approved unless applicable law requires otherwise.

10.5 Initial Purchases and Renewal Payments

All purchases are final, including initial purchases, one-time and add-on purchases, renewals, upgrades, downgrades, plan changes, and reactivations of previously canceled accounts.

Subscription renewal payments are final and non-refundable except where the payment resulted from a verified billing error, the subscription was timely canceled but was charged in error, a refund is required by applicable law, or Scrubbed and Wired approves an exception at its sole discretion. You may cancel at any time to stop future billing, as described in Section 9.4.

10.6 Discounted and Promotional Purchases

Where a purchase was made using a Promotional Offer or coupon, any refund issued under this Section is limited to the actual amount paid by the User, in United States Dollars (USD), and not the undiscounted list price.

10.7 No Refunds Based on Examination or Credentialing Outcomes

No refund will be issued on the basis of a User's performance on any examination, failure to pass any examination, failure to obtain any certification, license, or credential, changes to examination requirements or third-party standards, or the denial or non-acceptance of continuing education credit by any third party. See Section 4 for additional information.

10.8 Refunds Withheld for Terms Violations

Except where required by applicable law, no refund or prorated credit will be issued where a User has violated these Terms, including but not limited to sharing login credentials, allowing multiple individuals to access a single account, distributing access without proper licensing, unauthorized copying or redistribution of content, or fraudulent, abusive, or unlawful activity. See Section 7 and Section 8.

10.9 Requesting a Review

To request review of a duplicate charge, billing error, access problem, unauthorized charge, or exceptional circumstance, email [email protected] and include your full name, the email address used at checkout, the date and description of the purchase, and a brief explanation of the issue.

Scrubbed and Wired will review the available transaction, account-access, and support records before responding, and will respond within a reasonable period.

10.10 Processing Approved Refunds

If a refund is approved, it will be initiated within approximately 5 to 10 business days and issued to the original payment method used at checkout. The User's bank, card issuer, or payment provider may require additional time to post the refund, and Scrubbed and Wired does not control those processing times.

Approved refunds are issued in United States Dollars (USD). Currency-conversion rates, foreign transaction fees, and other charges imposed by a User's financial institution are outside the control of Scrubbed and Wired, LLC, and the amount appearing in a User's local currency may differ from the amount originally converted by that institution.

10.11 Mandatory Consumer Rights

This Section is not intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded, restricted, or waived. Consumer rights differ by location. Where applicable law provides a mandatory cancellation, withdrawal, refund, or other remedy, Scrubbed and Wired, LLC will comply with that law, and that law controls over any conflicting provision of this Section. See also Section 12.

10.12 Fixed-Term Product Purchases

A purchase of a product sold with a fixed access period, including VI Exam Prep purchased on its own or as a Core member add-on, is final upon the grant of access, in accordance with Section 10.1. No refund, credit, proration, extension, or transfer is provided for any unused portion of a fixed access period, for expiration of that period, or for a User's failure to use or complete the product during that period, except where a refund is required by applicable law or is expressly provided under this Section 10.

Credits applied to a plan upgrade under Section 9.9.5 are not refundable, are not redeemable for cash or account balance, and do not create any right to a refund of amounts previously paid. Where total eligible credits exceed the price of the upgraded plan, the excess is not refunded or carried forward.

VI Exam Prep provided as a benefit of an active Premier subscription is not a separate purchase. It carries no separate charge, refund, credit, or access period, and access to it ends as described in Section 9.9.4.

10.13 Conflict

In the event of any conflict between this Section 10 and the Refund Policy page published on our website, this Section 10 controls, subject to applicable law.

11. Chargebacks and Payment Disputes

If you have a billing concern, contact [email protected] before contacting your bank or card issuer. Most billing issues can be resolved directly and promptly.

You agree to give Scrubbed and Wired a reasonable opportunity, and in no event less than ten (10) business days from your written notice, to resolve a billing concern before initiating a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider.

Initiating a chargeback for a charge that was authorized and for which access was provided, without first contacting Scrubbed and Wired, is a material breach of these Terms. In that event Scrubbed and Wired may:

immediately suspend or terminate your account and all access, without refund;
submit account-access records, login history, content-consumption records, and these Terms to the card network or payment provider as evidence in the dispute;
decline to provide future access to you; and
seek recovery of the disputed amount together with any dispute fees, processing fees, and reasonable costs of collection, to the extent permitted by applicable law.

Nothing in this Section limits any right you have under the Fair Credit Billing Act, the Electronic Fund Transfer Act, applicable card network rules, or any other law, and nothing in this Section is intended to discourage you from disputing a charge that is genuinely fraudulent or unauthorized.

12. International Users and Withdrawal Rights

The Service is operated from the United States and is intended for Users in the United States. Users who access the Service from other jurisdictions do so on their own initiative and are responsible for compliance with local law.

Where a User is located in a jurisdiction that provides a statutory cancellation or withdrawal right for digital content, including the European Union and the United Kingdom, that right applies as provided by law. By purchasing and requesting immediate access to digital content, and by giving the express consent and acknowledgment presented at checkout, the User consents to Scrubbed and Wired beginning performance immediately and acknowledges that the statutory withdrawal right is lost once access to the digital content has been provided. Where a User did not give that consent and acknowledgment, or where local law does not permit that waiver, the applicable statutory right is not affected by Section 10.

Where mandatory local consumer protection law grants a User rights that cannot be waived by contract, those rights apply and control over any conflicting provision of these Terms.

13. Termination

We reserve the right to suspend or terminate accounts and restrict access for:

Violation of these Terms
Suspected abuse
Unauthorized sharing
Nonpayment, payment reversal, or chargeback
Conduct that is fraudulent, unlawful, or harmful to Scrubbed and Wired, its Users, or the platform

No refunds will be provided in such cases, except where required by applicable law.

You may terminate your account at any time by canceling your subscription and discontinuing use of the Service. Upon termination, your license under Section 8.2 ends immediately and you must cease all use of the content.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. Scrubbed and Wired specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee:

Continuous, uninterrupted, or secure availability
Error-free or complete content
That content is current with the latest clinical guidance, device instructions for use, or institutional protocol
Specific outcomes from use of training
Any examination result, score, certification, credential, or continuing education credit

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the extent permitted.

15. Limitation of Liability

To the maximum extent permitted by applicable law, the total liability of Scrubbed and Wired, LLC to any User for any claim arising out of or related to these Terms or use of the platform shall not exceed the total amount paid by that User to Scrubbed and Wired, LLC in the twelve (12) months preceding the claim.

In no event shall Scrubbed and Wired, LLC be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, regardless of the cause of action or the theory of liability, and even if the Company has been advised of the possibility of such damages. This includes but is not limited to:

Any clinical outcomes
Patient-related complications
Examination failure, score outcomes, or loss of certification or credentialing eligibility
Denial, lapse, or non-acceptance of continuing education credit
Loss of data or access
Employment consequences or professional disciplinary action

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

Your use of this Service is at your own risk.

16. Indemnification and Hold Harmless Agreement

By purchasing, accessing, or using any content, course, video, or material provided by Scrubbed and Wired, LLC ("Company"), you ("User") agree to indemnify, defend, and hold harmless Scrubbed and Wired, LLC, its members, managers, officers, employees, contractors, affiliates, and agents (collectively "Protected Parties") from and against any and all claims, demands, actions, liabilities, damages, losses, settlements, judgments, costs, and expenses, including reasonable attorney's fees, arising out of or in any way related to:

User's access to, use of, or reliance upon any content, video, course material, workflow demonstration, or educational resource provided by Scrubbed and Wired, LLC;
User's application, misapplication, or attempted application of any skill, technique, device setup, workflow, or procedural knowledge obtained through Scrubbed and Wired, LLC in any clinical, professional, or workplace setting;
User's reliance upon any examination preparation content, practice question, question bank, or mock examination, including any examination result, credentialing outcome, or continuing education credit determination;
Any claim by a third party, including but not limited to patients, employers, co-workers, credentialing bodies, or regulatory bodies, arising from User's use of Scrubbed and Wired, LLC content;
Any claim that content provided by Scrubbed and Wired, LLC constitutes medical advice, clinical instruction, or a substitute for formal professional training or licensure;
Any User Submission, including any claim that a User Submission infringes a third party's rights or discloses protected health information or confidential information;
User's violation of any provision of these Terms;
User's violation of any applicable federal, state, or local law, regulation, or professional standard in connection with their use of this platform.

16.1 No Liability for Clinical Outcomes

Scrubbed and Wired, LLC provides educational and informational content only. The Company expressly disclaims any and all liability for clinical decisions, patient outcomes, procedural errors, workplace incidents, or professional consequences arising from a User's application of any content accessed through this platform. Nothing in our content constitutes medical advice, clinical guidance, or a guarantee of competency.

16.2 Scope of Protection

This indemnification obligation shall survive the termination or expiration of User's account or membership and shall apply regardless of whether the claim arises in contract, tort, negligence, strict liability, or any other legal theory.

16.3 Company's Right to Defense

Scrubbed and Wired, LLC reserves the right to assume exclusive control of the defense of any matter subject to indemnification by User, at User's expense. User agrees to cooperate fully with the Company in asserting any available defenses.

16.4 No Waiver

The failure of Scrubbed and Wired, LLC to enforce any provision of this Section shall not constitute a waiver of the Company's right to enforce it in the future.

17. Electronic Communications and Consent

By creating an account or making a purchase, you consent to receive communications from Scrubbed and Wired electronically, including by email and through the platform. You agree that all agreements, notices, disclosures, receipts, renewal reminders, and other communications provided electronically satisfy any legal requirement that they be in writing.

You agree to keep the email address on your account current. Notices sent to the email address on file are deemed received. You may withdraw consent to receive marketing email at any time using the unsubscribe link, but you will continue to receive transactional and account communications, including billing and renewal notices, for as long as you maintain an account.

18. Modifications to These Terms

We reserve the right to update these Terms at any time. The "Last Updated" date at the top of this page reflects the most recent revision.

Where a change is material, Scrubbed and Wired will provide reasonable advance notice by email to the address on your account, by notice on the platform, or by both. Material changes take effect on the date stated in the notice and apply prospectively. Your continued use of the Service after that effective date constitutes acceptance of the revised Terms. If you do not agree to a material change, your remedy is to cancel your subscription before the effective date and discontinue use of the Service.

The version of these Terms in effect at the time a purchase or renewal transaction occurs applies to that transaction.

19. Informal Dispute Resolution

Before initiating arbitration or any other proceeding, you and Scrubbed and Wired, LLC each agree to attempt to resolve the dispute informally. The party raising the dispute must send a written notice describing the dispute, the relief sought, and the sender's contact information to [email protected].

The parties will then attempt in good faith to resolve the dispute for sixty (60) days from the date the notice is received. Neither party may commence arbitration until that period has passed. This requirement does not apply to a claim seeking injunctive relief to protect intellectual property rights, or to a claim brought in small claims court. Any applicable limitations period is tolled during the informal resolution period.

20. Arbitration

Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Subject to Section 19 and to the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the breach, termination, or validity of these Terms, shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Location and format. The arbitration shall take place in Broward County, Florida, provided that a User may elect to participate by telephone, video conference, or documents-only submission where the AAA rules permit. Where AAA rules or applicable law require arbitration in the User's home county, that requirement applies.

Arbitrator's authority. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that any dispute about the enforceability of the class action waiver in Section 21 shall be decided by a court. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award any relief that a court could award to that individual claimant.

Fees. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. Where those rules require Scrubbed and Wired to bear a portion of those fees, Scrubbed and Wired will do so.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Scrubbed and Wired may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to address unauthorized access, use, or distribution of its content.

20.1 Your Right to Opt Out

You may opt out of this arbitration agreement. To opt out, send written notice to [email protected] within thirty (30) days after you first accept these Terms, stating your full name, the email address on your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect your access to the Service. If you opt out, disputes will be resolved in the courts identified in Section 22.

21. Class Action Waiver

User agrees that any dispute with Scrubbed and Wired, LLC shall be resolved on an individual basis only. User expressly waives any right to bring or participate in any class action, collective action, consolidated action, or representative proceeding against Scrubbed and Wired, LLC. No arbitrator or court shall have authority to consolidate claims or to preside over any form of class or representative proceeding.

If this class action waiver is found to be unenforceable as to a particular claim or a particular request for relief, that claim or request shall be severed and resolved in a court of competent jurisdiction identified in Section 22, and all other claims shall proceed in arbitration on an individual basis.

22. Governing Law and Jurisdiction

Subject to the arbitration provision in Section 20, these Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

User agrees that any legal action or proceeding arising out of or related to these Terms or User's use of the Service that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Broward County, Florida. User consents to the personal jurisdiction of such courts and waives any objection to venue in such courts.

Nothing in this Section deprives a User of the protection of any mandatory consumer protection law of the User's country or state of residence that cannot be derogated from by agreement.

23. General Provisions

Severability. If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. A waiver is effective only if made in writing and signed by an authorized representative of Scrubbed and Wired, LLC.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. Scrubbed and Wired, LLC may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate.

Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Scrubbed and Wired, LLC regarding the Service and supersede all prior or contemporaneous understandings, except that a separate signed written agreement for institutional or multi-seat access controls as described in Section 9.5.

Force majeure. Scrubbed and Wired is not liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, natural disaster, hurricane, war, terrorism, civil unrest, labor action, epidemic, utility or telecommunications failure, hosting or payment processor outage, cyberattack, or governmental action.

Survival. Sections 3, 4, 8, 9.9.6, 10, 11, 13, 14, 15, 16, 19, 20, 21, 22, and 23 survive any termination or expiration of your account, of any access period, or of these Terms.

Relationship. Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between you and Scrubbed and Wired, LLC.

Headings. Section headings are for convenience only and do not affect interpretation.

24. Contact Information

For questions regarding these Terms, contact:

Scrubbed and Wired, LLC
Email: [email protected]
Website: www.scrubbedandwired.com

These Terms of Service are effective upon your acceptance and use of the platform.